Telephone Number and Call Charge Information

Customer Service

0330 099 3001

8am – 8pm Monday to Friday

and 9am – 5.30pm Saturday


 

 

 

QuickCall (24/7 automated telephone service)

01623 23 23 23

24 hours a day

 

 

 

Lost & Stolen

0800 783 9003

24 hours a day

+44 161 444 4495 if calling from outside the UK.

 

 

 

Card Activation

0800 781 9660

8am – 9pm Monday to Friday

and

9am – 5.30pm Saturday

01623 23 23 23

 

 

 

Repayment Option Plan

0330 099 3010

8am – 8pm Monday to Friday

and

9am – 5.30pm Saturday

 

 

 

 

 

We know life doesn’t always go to plan – should your circumstances change and you find yourself experiencing financial difficulties, we’re always here to help.

0330 099 3002

8am – 8pm Monday to Friday

and

9am – 5pm Saturday

 

How much will it cost me?

 

01 and 03 numbers

Calls to 01 and 03 numbers are generally included in the ‘free standard rate minutes’ of landline and mobile packages; please check your plan. Otherwise calls to 01 and 03 numbers are charged at your standard rate, which is 9p per minute from a BT landline.

 

0800 numbers

Calls to 0800 numbers are free if made from a BT landline.

 

Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.

Call cost information correct as at June 2014.